Privacy Policy

Your privacy and security is extremely important to us.

At Coco Bella we’re committed to protecting your privacy online. Your private information will never be disclosed to anyone and will be used for strictly business purposes only. Personal information stored on our site by our customers will only be available to primary customer service representatives, system administrators, and accounting personnel.

At Coco Bella, all your transactions are completed with security provided by the highest level encryption servers available.

All credit card payments at Coco Bella are processed by NZ’s own payment gateway solution – PAYMEX.

In addition to the advanced algorithms storing login information, we provide high-grade 128bit RC4 SSL asynchronous encryption.

The Paymex SSL certificate is signed and secured by GeoTrust – the world leader in SSL technology.

If for any reason you still do not feel safe entering your credit card information on our site, you can choose the Bank Transfer option or please feel free to phone or mail your order to us. We will never sell, trade or give away any personal information that you supply to us.

Coco Bella is proactive against fraud. We will not hesitate to inform the proper authorities of any attempted fraudulent order.

Collected Information

When you shop on our site, we collect personal information from you such as your name, email address, billing address, shipping address, telephone number, product selections, credit card or other payment information. We may also collect the URL you came from, IP address, domain types (e.g. .com or .org, etc.), your browser type, the country where your server is located and the pages of our site that were viewed during any visit.

How we use your Information

We will never sell or rent your personally identifiable information to third parties and will not share your personally identifiable information with third parties. We use customer information we collect only for the purposes of filling orders, contacting purchasers to inform them of their order status, sending promotional information, enhancing the operation of our site, for statistical purposes and to administer our systems. We may use third parties to help us fulfill orders, to help process payments, to provide customer service, to serve site content, to help administer promotional emails, and to administer warranties purchased. We give them access to the information needed to complete their job. Sometimes that includes a portion of your personal information. Our computer systems protect personal information using an advanced firewall server technology.

Law Enforcement Cooperation

We may however, disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law; (b) comply with the order of a competent judicial authority in any jurisdiction; (c) comply with legal process served on our company; (d) protect and defend the rights or property of our company; or (e) act in urgent circumstances to protect the personal safety of users of our websites’ products, services, or the public at large.

How we use Cookies

We use cookies to help identify you when you visit our store and to customise your experience. The cookie contains a randomly assigned user identification number, the country where you are located, and we may track where you came from, and how you browse our site. The cookies make your use of the site easier, make the site run more smoothly and help us to maintain a secure site. You will be unable to shop on our site without your browser set to accept cookies. We do not disclose your personal account information or any information about your purchases to anyone.

If you would like any further information regarding our privacy and security policies, please feel free to contact us.